FAQ

SHIPPING 

Q. How long does shipping take? 

A. Shipping processing time is 5-7 business days from the date your order was  placed. (Orders may get delayed by 10-14 business during high volume times.)

Q. What mail carrier do you use to ship orders? 

A. USPS only 

Q. Do you ship internationally? 

A. Yes. All international orders will have a higher shipping rate. We are not responsible for custom fees. 

Q. What happens when my order is lost? 

A. Contact your local USPS immediately. Usually when an order is marked delivered and the package was not received, the mail carrier may have the package in their possession. Also, it may be stored at your local USPS.

Q. What if my order was returned to sender? 

A. When an order is returned to sender, the customer will be notified via email! To have your order reshipped, you must purchase a $5 reship fee to cover shipping costs. ($30 for international orders)  If the customer would rather not purchase a reship fee, you will receive a store credit in the full amount of your order minus the shipping rate. 

REFUNDS/EXCHANGES

Q. What if I'm not satisfied with my order? 

A. If you are not satisfied with your order, please contact customer service (customerservice@purrtydimples.com) within 48 hours of you receiving your order. You must provide a photo of your packing slip and all items received. In order to receive a store credit, you must return your items in its newest condition unused. (We are not responsible for shipping costs) Your merchandise will not be accepted if it has been used. Once your merchandise is received, you will receive store credit for the value of your order minus the shipping cost. 

Q. How do I report order discrepancies? 

A. Contact customer service within 48 hours of the delivery of your order. Please provide a photo of your packing slip and items received. We will rectify the order discrepancy when the requested information is received. 

Q. How can I exchange any merchandise?

A. Contact customer service with your order number and providing the reason for the exchange. We are not responsible for shipping costs for returned merchandise for any exchanges. A $5 exchange fee is required to cover shipment costs. 

(DOES NOT APPLY SHIRTS AND INSULATED BOTTLES. ALL SALES FINAL ON ANY SHIRTS AND INSULATED BOTTLES)

**WE DO NOT ACCEPT BACK WORN MERCHANDISE**

Please view size descriptions before completing purchase. 

Q. CAn I add to an existing order?

A. Once the order has been received and processed, additional items are allowed to get added to an existing order. You'd have to make an additional purchase. 

Q. Can I modify an item on my order? 

A. No. If you ordered the wrong items, you may cancel your order and place a new order within 24 hours. 

Q. How can I change my address after my order was placed?

A. Please contact customer service immediately. If your order has been processed and shipped before leaving our facilities, we will require a $3 address change fee. Also, if your order has shipped and left our facilities, please contact USPS to update your address to avoid a return to sender. 

Q. How do I cancel my order ? 

A. Please email customer service. Orders are not allowed cancellation after 24 hours of the order being placed. If your order is shipped less than 24 hours, you may return your order and receive a full refund.

**ALL SALES FINAL ON MYSTERY BUNDLES** 

PRODUCTS

Q. Do you have a store front?

A. No. Products are available for our purchasing. Online only.

Q. Are we able to purchase in bulk?

A. No.

Q. Can I combine discount codes?

A. No. You can only use one discount code at a time per order.

Q. Are the bonnets and durags machine washable?

A. Yes, however, it is recommended to hand wash the bonnets and durags.

Q. What material are the bonnets made of?

A. All bonnets are double layered satin. 

Q. Do you offer a wholesale?

A. No.