FAQ

SHIPPING 

Q. How long does shipping take? 

A. Shipping processing time is 5-7 business days from the date your order was       placed. (Orders may get delayed during high volume times)

Q. What mail carrier do you use to ship orders? 

A. USPS only 

Q. Do you ship internationally? 

A. Yes. All international orders will have a higher shipping rate. We are not responsible for custom fees. 

Q. What happens when my order is lost? 

A. Contact your local USPS immediately. Usually when an order is marked delivered and the package was not received, the mail carrier may have the package in their possession. 

Q. What if my order was returned to sender? 

A. When an order is returned to sender, the customer will be notified via email! To have your order reshipped, you must purchase a $5 reship fee to cover shipping costs. If the customer would rather not purchase a reship fee, you will receive a store credit in the full amount of your order minus the shipping rate. 

 

REFUNDS/EXCHANGES

Q. What if I'm not satisfied with my order? 

A. If you are not satisfied with your order, please contact customer service (customerservice@purrtydimples.com) within 48 hours of you receiving your order. You must provide a photo of your packing slip and all items received. In order to receive a store credit, you must return your items in its newest condition unused. (We are not responsible for shipping costs) Your merchandise will not be accepted if it has been used. Once your merchandise is received, you will receive store credit for the value of your order minus the shipping cost. 

Q. How do I report order discrepancies? 

A. Contact customer service within 48 hours of the delivery of your order. Please provide a photo of your packing slip and items received. We will rectify the order discrepancy when the requested information is received. 

Q. How can I exchange any merchandise?

A. Contact customer service with your order number and providing the reason for the exchange. We are not responsible for shipping costs for returned merchandise for any exchanges. 

Q. Can I add to an existing order?

A. Once the order has been received and processed, additional items are allowed to get added to an existing order. You'd have to make an additional purchase. 

Q. How do I cancel my order ? 

A. Please email customer service. Orders are not allowed cancellation after 24 hours of the order being placed. If your order is shipped less than 24 hours, you may return your order and receive a full refund. 

 

PRODUCTS

Q. Do you have a store front?

A. No. Products are available for our purchasing. online only.

Q. Are we able to purchase in bulk?

A. No.

Q. Are the bonnets and durags machine washable?

A. Yes, however, it is recommended to hand wash the bonnets and durags.

Q. What material are the bonnets made of?

A. All bonnets are double layered satin. 

Q. Do you offer a wholesale?

A. No.